1. Introduction

Welcome to "RIXVIO" (a venture of Kalath Technologies LLP) your trusted partner in ensuring timely and convenient lunch deliveries to your workplace. This Shipping Policy outlines the terms and conditions that govern the delivery of home-cooked lunches to your office address by our dedicated delivery personnel ("Delivery Team").

2. Delivery Timeframes

We understand the importance of punctuality when it comes to delivering your lunch. Our Delivery Team is committed to ensuring that your lunch arrives on time at your office address. To achieve this, please note the following timeframes:

• Order Pause: Lunch orders must be paused Two days before
• Delivery Window: Lunches will be picked from the home between 10:30 AM to 12:00 PM and delivered to your office between 12:30 PM to 1:30 PM
• Delivery Days: Our service operates for 25 days, for Sunday and Public holidays If user wants service will be extra charges.

3. Delivery Process

Here's how the "RIXVIO" (a venture of Kalath Technologies LLP) delivery process works:

• Order Placement: Users must place lunch orders through the mobile application before the specified order deadline.
• Meal Preparation: The user's homemade lunch is prepared at their home address.
• Pickup: Our Delivery Team will pick up the lunch from the user's home address at the designated time.
• Delivery: The Delivery Team will promptly transport the lunch to the user's office address within the specified delivery window.
• Contactless Delivery: We offer contactless delivery to ensure safety and convenience. Our delivery personnel will follow health and safety protocols during the drop-off.

4. Delivery Charges

Delivery charges may apply based on your location and the distance between your home and office addresses. These charges will be clearly communicated during the order placement process.

5. Delivery Areas

"RIXVIO" (a venture of Kalath Technologies LLP) currently serves the limited areas. We are continuously expanding our service areas, so please check the app for updates.

6. Delays and Exceptions

While we strive for on-time delivery, unforeseen circumstances such as traffic, weather conditions, or other unexpected events may occasionally lead to delays. In such cases, we will make every effort to communicate any delays to users promptly.

7. Order Cancellations

Users can only pause the subscription two day before.

8. Feedback and Support

Your feedback is essential to us. If you encounter any issues with your lunch delivery or have suggestions for improvement, please contact our customer support team through the app.

9. Changes to Shipping Policy

"RIXVIO" (a venture of Kalath Technologies LLP) reserves the right to update or modify this Shipping Policy as needed. Any changes will be communicated through the app, and it is the user's responsibility to review the policy periodically.

Thank you for choosing "RIXVIO" (a venture of Kalath Technologies LLP) for your lunch time needs. We look forward to serving you with delicious, on-time lunches that make your workdays more efficient and enjoyable.